Refund Policy

30-Day Return Policy

At Ohlalash, your satisfaction is our priority! We stand behind our product and want to ensure you’re happy with your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy from the date you receive your order.

How It Works:

  1. Eligibility

    • Returns or refund requests must be submitted within 30 days of receiving your product.
    • The product must be in its original condition. Used or emptied bottles may not be eligible for a full refund.

  2. How to Request a Return

    • Email us at support@ohlalash.shop with your order number, proof of purchase, and a brief explanation of your return request.
    • Our team will guide you through the return process and provide the necessary instructions.

  3. Refund Process

    • Once we receive your returned item, we’ll inspect it to ensure it meets our return criteria.
    • Approved refunds will be processed to your original payment method within 7–10 business days.

  4. Exceptions

    • Shipping fees are non-refundable unless the return is due to a mistake on our end.
    • Returns that do not meet our policy conditions may be subject to rejection.